If you are not satisfied with the ink cartridges, laser toner & ribbon you bought at our online store, you will get full refund for the ones you have not yet used, and one-for-one replacement for the ones you have already used and are at least 70% full. If you believe the product has manufacture defects and do not wish to receive replacement, we will refund you fully upon receipt of the defective product .

The following terms apply:

Non-Refundable

-InkjetRemix.com will not issue pay for return shipping for wrong ordered items.
Shipping & Handling charges are non-refundable, the only exception is when we shipped you the wrong item.

-Refill kits that are opened and used in a cartridge are non-refundable under any circumstances. We cannot guarantee whether the cartridge you wish to refill is still working. You usually want to refill the cartridge before it is totally empty. Cartridges that has been empty for some time may have its sponge dried up or the internal wire burnt out.

Exchanges

- All defective and unopened products can be exchanged within 365 days.

Refunds

- All returned products require a Return Merchandise Authorization Number (RMA#). We only give RMA number through emails. Email us at returns@inkjetremix.com to obtain a RMA number.

- Customers receiving free shipping will be charged $6.95 for shipping.

If any returned items found non-defective are subject to a restocking fee of 35%

Cancel Order

- If you want to cancel an order, please call (626) 215-6500 (have your order number ready).

- A 50% restocking fee will be added to cancellations that have been shipped.